The performance measurement of construction projects managed by ISO-certified contractors in Malaysia

• Published in: Journal of Retail and Leisure Property
• Main Author: Ali A.S.; Rahmat I.
• Format: Article
• Language: English
• Published: 2010
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-76849099276&doi=10.1057%2frlp.2009.20&partnerID=40&md5=2dd338ff9fa217efeb111dc3ed468232

The construction industry often acts as a catalyst to stimulate the growth of a nation's economy. The industry is often referred to as an engine of growth. However, numerous government reports have criticized the industry's poor performance, especially in terms of productivity, quality and quality systems. In order to improve performance, many construction companies implement the ISO 9000 series, an integrated system to ensure consistency and better performance of construction projects. This is achieved by creating a framework for continuous improvement and by providing the necessary criteria to guide construction firms setting up and maintaining quality system in their organizations. This article examines the benefits of implementing ISO 9000 standard to construction companies and the criteria used for measuring project performance. The data were obtained from literature review and a postal questionnaire survey, which involves 30 managers employed in International Organization for Standardization-certified construction companies. This article concludes that functionality and clients satisfaction are two of the most important criteria for measuring construction project performance, whereas time and cost were the least important. © 2010 Macmillan Publishers Ltd.