Emotional intelligence and employees' innovator role: The moderating effect of service types
Services vary significantly. Some services require high level of customization while others are focusing on standardization as the main objective. Customized services absolutely require service providers' creativity in meeting the customers' expectation. Studies have shown that Emotional I...
| Published in: | Asian Social Science |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
2011
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84858253664&doi=10.5539%2fass.v7n10p151&partnerID=40&md5=a2c9d5b987ca28ca6bc0f4ac83d9d2cd |