Organizational learning culture and customer satisfaction: The mediating role of normative commitment

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Organizational learning culture and customer satisfaction: The mediating role of normative commitment

Purpose – The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/app...

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Bibliographic Details
Published in:	Learning Organization
Main Author:	Islam T.; Kassim N.A.; Ali G.; Sadiq M.
Format:	Retracted
Language:	English
Published:	Emerald Publishing 2014
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84927518262&doi=10.1108%2fTLO-07-2014-0040&partnerID=40&md5=5c3da789bec9d45b37bbdcfa7e748d63

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