An integration of graduate competency model (GCM)

• Published in: Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry - Proceedings of the 3rd International Hospitality and Tourism Conference, IHTC 2016 and 2nd International Seminar on Tourism, ISOT 2016
• Main Author: Zain R.A.; Radzi S.M.; Lahap J.; Abdullah D.
• Format: Conference paper
• Language: English
• Published: CRC Press/Balkema 2016
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85016182666&partnerID=40&md5=2aa535fc3384f7cf436c6fc2822dea3f

The development of hospitality and tourism industry in Malaysia leads to aggressive competition within the hotel industry in Malaysia competing to win the fraction of share markets. As consequences, the need to employ highly talented employees is inevitable. However, it is believed that what academic institution offers were found to be in contrast from the actual business needs. The purpose of this paper is to integrate a fully fit graduate competency model that is tailored to the needs and wants of the hotel industry in Malaysia. This paper examines several competency models and frameworks to develop a propose model with dimensions that fits the needs of the Malaysian hotel sector. The outcome of the paper will provide invaluable cohesive findings from the stakeholders towards the fully fit model that best fit to the Malaysian hotel sector. As a result this study will assist the academic institutions in preparing highly competent workforce to the industry. © 2016 Taylor & Francis Group, London.