N.H, A. I. P. S. S. E. M. D. (2018). IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment. International Journal of Electrical and Computer Engineering, 8(5), . https://doi.org/10.11591/ijece.v8i5.pp4023-4032
Chicagoスタイル(17版)引用形式N.H, Asrowardi I.; Putra S.D.; Subyantoro E.; Mohd Daud. "IT Service Management System Measurement Using ISO20000-1 and ISO15504-8: Developing a Solution-mediated Process Assessment Tool to Enable Transparent and SMS Process Assessment." International Journal of Electrical and Computer Engineering 8, no. 5 (2018). https://doi.org/10.11591/ijece.v8i5.pp4023-4032.
MLA(8版)引用形式N.H, Asrowardi I.; Putra S.D.; Subyantoro E.; Mohd Daud. "IT Service Management System Measurement Using ISO20000-1 and ISO15504-8: Developing a Solution-mediated Process Assessment Tool to Enable Transparent and SMS Process Assessment." International Journal of Electrical and Computer Engineering, vol. 8, no. 5, 2018, https://doi.org/10.11591/ijece.v8i5.pp4023-4032.