The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

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The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...

書誌詳細
出版年:	Foundations of Management
第一著者:	Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
フォーマット:	論文
言語:	English
出版事項:	Sciendo 2019
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95

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