The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

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The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	Foundations of Management
المؤلف الرئيسي:	Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
التنسيق:	مقال
اللغة:	English
منشور في:	Sciendo 2019
الوصول للمادة أونلاين:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95

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