The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

QR Code

The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...

書目詳細資料
發表在:	Foundations of Management
主要作者:	Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
格式:	Article
語言:	English
出版:	Sciendo 2019
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95

相似書籍

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
由: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
出版: (2011)

Service quality attributes affecting the satisfaction of KTM Komuter services
由: Ab. Karim S.N.; Mustafa M.; Haron S.; Rusli R.
出版: (2025)

Statistical Modelling of Traffic Noise Using Smart PLS-SEM in Urban Roads
由: Ahmad, et al.
出版: (2024)

Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley
由: Azmi E.A.; Nusa F.N.M.; Rahmat A.K.
出版: (2018)

Unveiling passenger satisfaction in rail transit through a consumption values perspective
由: Wahab S.N.; Hamzah M.I.; Suki N.M.; Chong Y.S.; Kua C.P.
出版: (2025)

Gen Y consumers’ intention to purchase halal food in Malaysia: a PLS-SEM approach
由: 2-s2.0-85065012768
出版: (2019)

Modelling landscape aesthetic of planting composition influencing visual quality and well-being: PLS-SEM approach
由: 2-s2.0-85077728813
出版: (2019)

SAIS Service Quality and Student's Satisfaction towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience
由: Humaidi N.; Shahrom M.; Jaafar M.S.; Shariff S.H.
出版: (2019)

Exploring Factors Affecting Physical Health Perception Through Sports Participation: A PLS-SEM Approach; [Exploración de los factores que afectan la percepción de la salud física a través de la participación deportiva: un enfoque PLS-SEM]
由: Sepdanius E.; Sidi M.A.B.M.; Saputra E.; Afriani R.; Gemaini A.; Ayubi N.
出版: (2024)

ASSESSING COST AND BENEFIT ATTRIBUTES OF BUILDING INFORMATION MODELLING (BIM) IMPLEMENTATION IN MALAYSIAN PUBLIC AGENCY: PLS-SEM APPROACH
由: 2-s2.0-85191993152
出版: (2024)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
由: 2-s2.0-85112557199
出版: (2021)

The Relationship Between Service Quality and Occupants' Satisfaction: A Mixed-Use Building
由: 2-s2.0-85150304323
出版: (2023)

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction
由: 2-s2.0-85076018851
出版: (2019)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
由: 2-s2.0-85191975541
出版: (2024)

Investigación de diversos factores que influyen en la salud mental percibida en la participación en actividades físicas en Sumatra Occidental, Indonesia: un enfoque que utiliza SEM-PLS; [Investigating various factors that influence perceived mental health in physical activity participation in West Sumatera, Indonesia: An approach using SEM-PLS]
由: Sepdanius E.; Sidi M.A.B.M.; Sanuddin N.D.B.; Afriani R.; Orhan B.E.; Mario D.T.; Najmi
出版: (2024)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
由: 2-s2.0-85141395864
出版: (2023)

A PATH ANALYSIS OF THE HEALTHCARE UTILIZATION AND SERVICES SATISFACTION AMONG COMMUNITY-DWELLING INDIVIDUALS WITH SPINAL CORD INJURY IN MALAYSIA
由: Zainudin, et al.
出版: (2025)

Quality of service for mobile IP services in wireless network
由: Samad M.; Herman S.H.
出版: (2005)

Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
由: Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
出版: (2024)

Perceived service quality and risks towards satisfaction of online halal food delivery system: from the Malaysian perspectives
由: 2-s2.0-85196724906
出版: (2024)

Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education
由: 2-s2.0-84860604008
出版: (2012)

AI Technology in IT Service Desk (ITSD)
由: Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
出版: (2024)

The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
由: 2-s2.0-85200499342
出版: (2024)

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs
由: 2-s2.0-85081560973
出版: (2020)

Employee retention of outsourcing catering services in malaysian government hospital
由: Baba N.; Yaakop M.R.; Bachok S.; Hamid Z.A.; Shahril A.M.
出版: (2016)

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
由: 2-s2.0-44849138004
出版: (2007)

Recommendations for a Favourable Accommodation Service Experience: The Perspective of International Muslim Tourists in Malaysia
由: Zainol N.A.; Ahmad R.; Alias S.N.A.; Abdul Karim M.H.; Ismail N.S.
出版: (2024)

Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry
由: Zakaria Z.; Othman A.K.; Daud N.M.; Mohamed I.S.
出版: (2011)

Unlocking insights: A comprehensive dataset analysis on the acceptance of computational thinking skills among undergraduate university students through the lens of extended technology acceptance model, HTMT, covariance-based SEM, and SmartPLS
由: 2-s2.0-85192140057
出版: (2024)

A Computer Vision-Based Multidimensional Data Modelling Study of the Psychological Responses of Metro Car Colour Lighting Design on Passengers
由: Wang Y.; Samsudin M.R.; Daud N.
出版: (2024)

Statistical evaluation of commuters' perception on safety and crime rate: A study among women passengers of KTM Komuter in Kuala Lumpur
由: Azizan F.A.; Mohamed N.F.; Rahman Z.A.; Aziz N.A.
出版: (2016)

Assessing drivers of web technology investment in Malaysia service industry: An application of technological, organizational, and environmental (TOE) model
由: Mohamed I.S.; Omar N.; Daud N.M.; Marthandan G.
出版: (2009)

The implementation of Malaysian m-Government services
由: 2-s2.0-84946015554
出版: (2015)

Analysing passengers' expectation towards KTMB railways catering
由: 2-s2.0-84907340154
出版: (2015)

Sports service quality for event venues: evidence from Malaysia
由: Ho Voon B.; Lee N.; Murray D.
出版: (2014)

Security Patrolling System for Autonomous Navigation of Service Mobile Robot
由: Saufi M.S.A.M.; Wan Zakaria W.N.; Tomari R.
出版: (2024)

Sustainable financial services: reflection and future perspectives
由: Tuyon J.; Onyia O.P.; Ahmi A.; Huang C.-H.
出版: (2023)

Sustainable financial services: reflection and future perspectives
由: 2-s2.0-85141438014
出版: (2023)

Assessment of Service Quality in the Fast-Food Restaurant
由: 2-s2.0-84939599741
出版: (2015)

Accessing drivers for organizational commitment towards the security controls implementation in the Malaysian online service in computer-based accounting system
由: Mohamed I.S.; Husna I.; Daud N.M.; Baharin Z.; Ismail S.W.
出版: (2012)