The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

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The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach

This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to esta...

书目详细资料
发表在:	Foundations of Management
主要作者:	Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
格式:	文件
语言:	English
出版:	Sciendo 2019
在线阅读:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065771854&doi=10.2478%2ffman-2019-0005&partnerID=40&md5=30ff5bacbfa6ddb4e1e16b5742275c95

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