Exploring the effects of a modified higher education performance service quality model on organisational sustainability: The case of malaysian polytechnics

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Exploring the effects of a modified higher education performance service quality model on organisational sustainability: The case of malaysian polytechnics

Higher education service quality and performance in technical and vocational education and training (TVET) is critical for developing human capital for economic survival; however, the effects of service quality on organisational performance are still unclear. Furthermore, neglecting employee soft fa...

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Bibliographic Details
Published in:	Sustainability (Switzerland)
Main Author:	Khalid S.M.; Ali K.A.M.; Makhbul Z.K.M.; Ali M.H.; Wahid S.D.M.
Format:	Article
Language:	English
Published:	MDPI AG 2021
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111580158&doi=10.3390%2fsu13148105&partnerID=40&md5=e7b390095891c488019d2b99ed3a0eb3

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