Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers
Purpose: This study aims to test a proposed model based on a combination of the relationship marketing and service quality dimensions as predictors of corporate image and customer loyalty via corporate reputation in the Takaful context. More importantly, this study compares the Takaful operators’ se...
| Published in: | Journal of Islamic Accounting and Business Research |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Holdings Ltd.
2021
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| Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111775100&doi=10.1108%2fJIABR-05-2020-0140&partnerID=40&md5=80c277f4391e970e0755b04ed6c5b597 |