The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

The rapid growth of online purchasing in recent years has emphasized the accompanying role of home delivery service provided by delivery personnel in ensuring customer satisfaction. On-time delivery, better service, generating positive customer perceived value, and trust towards service providers ar...

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Bibliographic Details
Published in:	Journal of Retailing and Consumer Services
Main Author:	Uzir M.U.H.; Al Halbusi H.; Thurasamy R.; Thiam Hock R.L.; Aljaberi M.A.; Hasan N.; Hamid M.
Format:	Article
Language:	English
Published:	Elsevier Ltd 2021
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112557199&doi=10.1016%2fj.jretconser.2021.102721&partnerID=40&md5=f62a40574604d296a8da9d11fd06150d

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