Business network and balanced scorecard: an analysis of small and medium enterprises in Malaysia

• Published in: Arab Gulf Journal of Scientific Research
• Main Author: Abdul Rahman A.A.; Chong P.L.; Ong T.S.; Teh B.H.; Ong T.C.
• Format: Article
• Language: English
• Published: Emerald Publishing 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85161806667&doi=10.1108%2fAGJSR-10-2022-0218&partnerID=40&md5=90eeb6384ed804e143e59d9e2b83f8dd

Purpose: The aim of this paper is to characterise the association between business network and the balanced scorecard used by Malaysian small and medium enterprises (SMEs) as a method for assessing firm efficiency. The business network takes into account both the dimensions of stability and efficiency. The business network can help SMEs, with fewer resources to remain competitive. By having a secure business network, the performance of SMEs in Malaysia can be further improved. A business network can facilitate swift coordination amongst distant geographies to create new competitive advantages by accessing market segments, resources as well as building strategic business alliances. Design/methodology/approach: A total of 404 sets of data collected by using stratified random sampling and structured questionnaire as an instrument. The list of SMEs collected from the Malaysia Foreign Trade Growth Corporate Directory (MATRADE) directories. Structural equation modelling (SEM) was utilised to analyse the data. Findings: The findings show that the business network plays a role in the balanced scorecard (BSC) outcomes of Malaysian SMEs. Originality/value: This article provides the owners and managers with an awareness to rapidly achieve the company's efficiency. Finally, the new article often has some consequences for decision-makers and regulators. © 2023, Abdul Aziz Abdul Rahman, Poh Ling Chong, Tze San Ong, Boon Heng Teh and Tze Chin Ong.