Humanitarian Operations Performance: A Logistics Preparedness Framework During Flood in Malaysia

• Published in: Studies in Systems, Decision and Control
• Main Author: Jusoh Z.S.M.; Alwi S.; Yaziz M.F.A.; Al Faizee Wan Ab Rahaman W.M.
• Format: Book chapter
• Language: English
• Published: Springer Science and Business Media Deutschland GmbH 2024
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85194533665&doi=10.1007%2f978-3-031-49544-1_50&partnerID=40&md5=205a81fadeb0dae310da74b55092c499

Humanitarian businesses have to plan their logistics needs, plan the components they have to acquire, and supply them to the affected regions swiftly, which calls for cautious planning. With the growing number of catastrophes occurring every year, humanitarian operations have to be capable of supplying aid efficiently. This research paper analyzes the Malaysian humanitarian operations scenario as well as the logistical readiness challenges between the government agencies, namely the Malaysian Civil Defense Force (MCDF) and Non-Governmental Organizations (NGOs) registered with the National Disaster Management Agency (NADMA) during humanitarian operations in Malaysia. As a result, this study leveraged prior literature to provide a conceptual framework and identified three critical aspects of a successful humanitarian operations framework: logistical planning, human resource management, and logistics coordination. The NGOs additionally play a key function in easing the workloads of the authorities over the control of the post-disaster humanitarian useful resource distribution process. The most important factor for successful humanitarian operations is logistical readiness. The results showed that there were numerous logistical bottlenecks in humanitarian operations, which were caused not by the inefficiency of the humanitarian organizations but by the insecurity during the flood. As a result, a contingency plan must be developed to minimize possible risks and disruptions. Previous studies had concluded that inefficiency was the prime cause of late aid received. However, insecurity issues during catastrophes were found to be the primary factor of recurring bottlenecks in aid relief. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.