Work Ergonomics and Employee Task Performance in the Hospitality and Tourism Industry: The Moderating Role of Gender, Length of Service, and Employment Status

• Published in: Journal of Quality Assurance in Hospitality and Tourism
• Main Author: Abdul Latip S.N.N.; Abdul Latip M.S.; Daniels G.
• Format: Article
• Language: English
• Published: Routledge 2025
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85216748317&doi=10.1080%2f1528008X.2025.2460057&partnerID=40&md5=b5c58be1c11ba737680bb76c159ebb36

This study investigates the influence of work ergonomics on employee task performance from an employee perspective within the hospitality and tourism industry, employing three key exogenous factors: physical ergonomics, organizational ergonomics, and cognitive ergonomics. Data from 243 respondents were analyzed using the Smart-PLS software version 3. The results indicate a notable and favorable correlation between physical ergonomics, organizational ergonomics, and cognitive ergonomics to employee task performance. Additionally, PLS-MGA analysis revealed a significant moderating impact of length of service and employment status on the tested hypothesis. Specifically, the relationship between organizational ergonomics and task performance is stronger for employees with less than 5 years of service compared to those with 5 years or more, and the relationship between cognitive ergonomics and employee task performance is stronger for those with more than 5 years of service than those with less than 5 years. A stronger relationship between organizational ergonomics and employee task performance was reported for contract/part-time employees compared to permanent employees. These findings highlight the importance of optimizing ergonomic conditions in the workplace, particularly in the hospitality and tourism industry, where the well-being and performance of employees are paramount. © 2025 Taylor & Francis Group, LLC.