AI Technology in IT Service Desk (ITSD)

QR Code

AI Technology in IT Service Desk (ITSD)

This research assesses the impact of applying AI technologies to address IT Service Desk (ITSD) problems. The necessity of this study arises with the increasing dependency on technology in recent years. IT Service Desk plays a crucial role in providing remote IT support to the businesses’ end-users...

Full description

Bibliographic Details
Published in:	2024 7th International Conference on Internet Applications, Protocols, and Services, NETAPPS 2024
Main Author:	Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
Format:	Conference paper
Language:	English
Published:	Institute of Electrical and Electronics Engineers Inc. 2024
Online Access:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85217440290&doi=10.1109%2fNETAPPS63333.2024.10823611&partnerID=40&md5=3edfa35e4a53d179565d350a2a7c9b0c

Similar Items

Advancing Pre-Hospital Emergency Medical Services: An AI-Powered Approach to Voice-Activated Technologies
by: Azman, et al.
Published: (2024)

Assessing drivers of web technology investment in Malaysia service industry: An application of technological, organizational, and environmental (TOE) model
by: Mohamed I.S.; Omar N.; Daud N.M.; Marthandan G.
Published: (2009)

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
by: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
Published: (2011)

Application of the Technology- Organization- Environment Framework on Big Data Analytics Deployment in Manufacturing and Service
by: Urus, et al.
Published: (2024)

The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
by: Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
Published: (2019)

Future research perspectives in hemodialysis membrane technology
by: Iftikhar M.; Othman M.H.D.; Khan I.U.; Ismail N.J.; Imtiaz A.; Mansur S.; Kamaludin R.; Sheikh Abdul Kadir S.H.; Puteh M.H.; Abdullah H.
Published: (2024)

Artificial Intelligence (AI) in Dental Age Estimation Studies: A Scientometric Analysis
by: Zainuddin M.Z.; Azizan A.; Mohd Yusof M.Y.P.
Published: (2025)

Generative AI, IoT, and blockchain in healthcare: application, issues, and solutions
by: Mazhar T.; khan S.; Shahzad T.; khan M.A.; Saeed M.M.; Awotunde J.B.; Hamam H.
Published: (2025)

Understanding the key driver of e-government services continuance usage intention: An integrated model of Expectation Confirmation Model and Technology Acceptance Model
by: Napitupulu D.; Usino W.; Azmi N.A.; Kartika R.S.; Supratikta H.; Suhendra A.; Yohanitas W.A.; Saksono H.; Halik A.; Suhandojo
Published: (2024)

Quality of service for mobile IP services in wireless network
by: Samad M.; Herman S.H.
Published: (2005)

Revisiting information system models in the context of technology usage and technology resistance
by: Daud N.M.; Mohamed I.S.; Alghanim S.; Alhamali R.
Published: (2011)

Examining the Connection Between Mandatory Technology Usage and Technology Withdrawal in The Maritime Industry
by: Daud N.M.; Rokhman F.; Mohamed I.S.; Masyhar A.; Syaifudin A.; Farida L.A.
Published: (2022)

Service quality in two-and three star hotels: Empirical evidence in Malaysian hotel industry
by: Zakaria Z.; Othman A.K.; Daud N.M.; Mohamed I.S.
Published: (2011)

Modeling the Technology Readiness Index (TRI) for the Adoption of Mobile Payment Technologies during the Covid-19 Pandemic
by: Muthusamy G.; Awang A.H.; Harun H.; Kamis R.; Bahtar A.Z.; Yazid Z.A.; Daud S.
Published: (2024)

Service quality attributes affecting the satisfaction of KTM Komuter services
by: Ab. Karim S.N.; Mustafa M.; Haron S.; Rusli R.
Published: (2025)

Online Partial Discharge Monitoring In Gas Insulated Switchgear (GIS) and Air Insulated Switchgear (AIS)
by: Majid M.H.H.A.; Samsuddin N.M.; Rahman A.S.A.; Nik Ali N.H.; Rahiman M.H.F.
Published: (2024)

Harnessing AI for sustainable higher education: ethical considerations, operational efficiency, and future directions
by: Khan S.; Mazhar T.; Shahzad T.; Khan M.A.; Rehman A.U.; Saeed M.M.; Hamam H.
Published: (2025)

Rethinking Education in the Era of Artificial Intelligence (AI): Towards Future Workforce Competitiveness and Business Success
by: Lim S.C.J.; Lee M.F.
Published: (2024)

Artificial Intelligence (AI) in Dental Age Estimation Studies: A Scientometric Analysis
by: Zainuddin, et al.
Published: (2025)

Harnessing AI for sustainable higher education: ethical considerations, operational efficiency, and future directions
by: Khan, et al.
Published: (2025)

Accessing drivers for organizational commitment towards the security controls implementation in the Malaysian online service in computer-based accounting system
by: Mohamed I.S.; Husna I.; Daud N.M.; Baharin Z.; Ismail S.W.
Published: (2012)

A STUDY ON SONGKET MOTIFS, FAMILIARITY, PREFERENCES, AND THE POTENTIAL APPLICATION OF GENERATIVE AI TO CREATE INNOVATIVE CULTURAL PRODUCT DESIGNS.
by: Sayuti N.A.A.; Noor M.A.A.M.; Naser M.Y.B.M.; Sommer B.
Published: (2024)

AI-Enhanced Generative Design for Efficient Heat Exchangers in Thermoelectric Generators: Revolutionizing Waste Heat Recovery in Thermoelectricity
by: Hughes A.R.M.; Singh B.S.B.; Remeli M.F.; Peixer G.F.; Singh W.K.R.
Published: (2024)

Perception of distance learning (E-PJJ) students toward the service quality offered by the continuing education programme: A case study at higher education institutionin Malaysia
by: Zakaria Z.; Amirrudin F.A.; Awang M.; Daud N.M.
Published: (2010)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
by: Shahril A.M.; Aziz Y.A.
Published: (2022)

Evaluating technology resistance and technology satisfaction on students' performance
by: Norzaidi M.D.; Salwani M.I.
Published: (2009)

The Impact of Transformation in Higher Education: Introductory of New Technology, Is It Good or Bad?
by: Daud N.M.
Published: (2023)

Smart Hospitality: Leveraging Smartphone Apps for Service Innovation in Hotels
by: Yeo S.F.; Tan C.L.; Lim K.B.; Kong S.L.; Kim L.; Leong I.Y.C.
Published: (2024)

SAIS Service Quality and Student's Satisfaction towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience
by: Humaidi N.; Shahrom M.; Jaafar M.S.; Shariff S.H.
Published: (2019)

Microclear: Green technology for treating and recycling of coloured wastewater
by: Ibrahim Z.; Yahya A.; Aris A.; Hakim I.; Taib M.A.; Mohamed Najib M.A.; Abdul Hamid A.B.; Umor N.A.; Said S.M.; Daud Z.; Salleh M.M.; Shahir S.; Mohamad S.E.; Kuang A.S.; Hong N.C.
Published: (2015)

Sustainable financial services: reflection and future perspectives
by: Tuyon J.; Onyia O.P.; Ahmi A.; Huang C.-H.
Published: (2023)

IT service management system measurement using ISO20000-1 and ISO15504-8: Developing a solution-mediated process assessment tool to enable transparent and SMS process assessment
by: Asrowardi I.; Putra S.D.; Subyantoro E.; Mohd Daud N.H.
Published: (2018)

Sports service quality for event venues: evidence from Malaysia
by: Ho Voon B.; Lee N.; Murray D.
Published: (2014)

Mediating role of AI adoption between the relationship of leadership vision, change management capability, competitive pressure, trading partnerships, and SME performance
by: ul Haq F.; Suki N.M.
Published: (2024)

Employee retention of outsourcing catering services in malaysian government hospital
by: Baba N.; Yaakop M.R.; Bachok S.; Hamid Z.A.; Shahril A.M.
Published: (2016)

Development of Organic Semiconductor Materials for Organic Solar Cells via the Integration of Computational Quantum Chemistry and AI-Powered Machine Learning
by: Shafian S.; Mohd Salehin F.N.; Lee S.; Ismail A.; Mohamed Shuhidan S.; Xie L.; Kim K.
Published: (2025)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
by: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
Published: (2021)

Impact of antecedent factors on collaborative technologies usage among academic researchers in Malaysian research universities
by: Mohd Daud N.; Zakaria H.
Published: (2017)

The effect of awareness and perceived risk on the technology acceptance model (TAM): mobile banking in Yemen
by: Mutahar A.M.; Daud N.M.; Ramayah T.; Isaac O.; Aldholay A.H.
Published: (2018)

The Dynamics of Continuance Mandatory Usage: Availability, Level of Security and Accuracy in the Ever-Changing Landscape of Maritime Technology
by: Daud N.M.
Published: (2024)