Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

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Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to this...

書誌詳細
出版年:	Cogent Business and Management
第一著者:	2-s2.0-85086725100
フォーマット:	論文
言語:	English
出版事項:	Cogent OA 2020
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086725100&doi=10.1080%2f23311975.2020.1771117&partnerID=40&md5=758f3f65601b999c8810c7ab1bc911c4

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