Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs

QR رمز

Modeling the contingent role of technological optimism on customer satisfaction with self-service technologies: A case of cash-recycling ATMs

Purpose: Based on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are als...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	Journal of Enterprise Information Management
المؤلف الرئيسي:	2-s2.0-85081560973
التنسيق:	مقال
اللغة:	English
منشور في:	Emerald Group Holdings Ltd. 2020
الوصول للمادة أونلاين:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081560973&doi=10.1108%2fJEIM-09-2019-0295&partnerID=40&md5=7f501d2870fc53882e666a7c13e1e78c

مواد مشابهة

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
بواسطة: 2-s2.0-85141395864
منشور في: (2023)

The evaluation of customer satisfaction on service delivery by post office in Malaysia: A service quality and service feature perspective
بواسطة: Mansor N.; Daud R.; Zakaria Z.; Daud N.M.
منشور في: (2011)

Evaluating technology resistance and technology satisfaction on students' performance
بواسطة: Norzaidi M.D.; Salwani M.I.
منشور في: (2009)

Assessing customer satisfaction on service quality of Light Rail Transit (LRT) transportation in Malaysia
بواسطة: 2-s2.0-85191975541
منشور في: (2024)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country
بواسطة: 2-s2.0-85112557199
منشور في: (2021)

Microclear: Green technology for treating and recycling of coloured wastewater
بواسطة: Ibrahim Z.; Yahya A.; Aris A.; Hakim I.; Taib M.A.; Mohamed Najib M.A.; Abdul Hamid A.B.; Umor N.A.; Said S.M.; Daud Z.; Salleh M.M.; Shahir S.; Mohamad S.E.; Kuang A.S.; Hong N.C.
منشور في: (2015)

Can Internal Control Components Influence Internal Customer Satisfaction? An Applied Study in a Shared Service Centre
بواسطة: Muhammad K.; Rafi R.H.M.; Ghani E.K.; Sukmadilaga C.
منشور في: (2024)

AI Technology in IT Service Desk (ITSD)
بواسطة: Karahamo M.; Alden F.Z.; Nour Hindia M.H.D.; Daud A.Y.
منشور في: (2024)

Service quality attributes affecting the satisfaction of KTM Komuter services
بواسطة: Ab. Karim S.N.; Mustafa M.; Haron S.; Rusli R.
منشور في: (2025)

SAIS Service Quality and Student's Satisfaction towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience
بواسطة: Humaidi N.; Shahrom M.; Jaafar M.S.; Shariff S.H.
منشور في: (2019)

Analysis of airline customer satisfaction using data mining techniques
بواسطة: Mohd Rozaini N.A.A.; Abd Talib N.F.A.; Ul-Saufie A.Z.; Ibrahim N.; Jamil S.A.M.; Ul-Saufie A.Z.
منشور في: (2024)

Analysis of airline customer satisfaction using data mining techniques
بواسطة: 2-s2.0-85203168951
منشور في: (2024)

Customer relationship management performance and technology impact among logistic operators in SME's
بواسطة: 2-s2.0-85114395934
منشور في: (2021)

Cash-flows ratios as predictors of corporate failure
بواسطة: Ahmad A.-R.; Azhar Z.; Wan-Abu-Bakar W.-A.
منشور في: (2010)

Assessing drivers of web technology investment in Malaysia service industry: An application of technological, organizational, and environmental (TOE) model
بواسطة: Mohamed I.S.; Omar N.; Daud N.M.; Marthandan G.
منشور في: (2009)

Measuring refurbishment contractors' service quality and client satisfaction: A case study at public institutions of higher education
بواسطة: 2-s2.0-84860604008
منشور في: (2012)

MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
بواسطة: 2-s2.0-44849138004
منشور في: (2007)

Recent advancements in technology projection on electric double layer effect in battery recycling for energy storage
بواسطة: 2-s2.0-85185161759
منشور في: (2024)

CUSTOMER COMPLAINTS AND THE EFFECTIVENESS OF SERVICE GUARANTEES IN THE HOTEL INDUSTRY
بواسطة: Shahril A.M.; Aziz Y.A.
منشور في: (2022)

Adoption and abandonment of hybrid rice technology: The case of Bangladesh
بواسطة: Mottaleb K.A.; Durand-Morat A.; Fatah F.A.; Sarkar M.A.R.
منشور في: (2025)

Sustainability of Audit Profession in Digital Technology Era: The Role of Competencies and Digital Technology Capabilities to Detect Fraud Risk
بواسطة: Razali, وآخرون
منشور في: (2025)

Application of the Technology- Organization- Environment Framework on Big Data Analytics Deployment in Manufacturing and Service
بواسطة: Urus, وآخرون
منشور في: (2024)

The influence of service quality and passenger satisfaction towards Electric Train Services (ETS): A PLS-SEM approach
بواسطة: Mat A.; Bahry N.S.; Kori N.L.; Munir Z.A.; Daud N.M.
منشور في: (2019)

Customers’ Opinions on Mobile Telecommunication Services in Malaysia using Sentiment Analysis
بواسطة: Rahim M.R.A.; Mahmud Y.; Abdul-Rahman S.
منشور في: (2021)

Utilizing membrane technologies in advancing the recycling of spent lithium-ion batteries using green electrochemical method – A review
بواسطة: 2-s2.0-85161696612
منشور في: (2023)

Advancing Pre-Hospital Emergency Medical Services: An AI-Powered Approach to Voice-Activated Technologies
بواسطة: Azman, وآخرون
منشور في: (2024)

The Effects of Agile Marketing Capabilities on Drone Technology Adoption among Courier Service Companies in Malaysia
بواسطة: 2-s2.0-86000666493
منشور في: (2025)

The Relationship Between Service Quality and Occupants' Satisfaction: A Mixed-Use Building
بواسطة: 2-s2.0-85150304323
منشور في: (2023)

The Mediating Role of Customer Trust in Affecting the Relationship between Online Shopping Factors and Customer Purchase Decision
بواسطة: Othman A.K.
منشور في: (2021)

The moderating effect of ownership structure on the relationship between free cash flow and asset utilisation
بواسطة: 2-s2.0-84867128505
منشور في: (2012)

Adoption of sustainable technology in the Malaysian SMEs sector: Does the role of government matter?
بواسطة: 2-s2.0-85084651662
منشور في: (2020)

Leading to Intention: The Role of Attitude in Relation to Technology Acceptance Model in E-Learning
بواسطة: 2-s2.0-85016094105
منشور في: (2016)

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction
بواسطة: 2-s2.0-85076018851
منشور في: (2019)

The potential of using sucrose particles for self-cleaning surface fabrication on recycled high-density polyethylene
بواسطة: 2-s2.0-85121432713
منشور في: (2021)

EMPOWERING THE FUTURE OF CASH WAQF THROUGH DIGITALISATION: AN INSIGHT INTO THE PHILANTHROPIC INTENTION OF THE INDONESIAN MUSLIM COMMUNITY
بواسطة: Bonang D.; Ismail S.; Sukmana R.
منشور في: (2024)

EMPOWERING THE FUTURE OF CASH WAQF THROUGH DIGITALISATION: AN INSIGHT INTO THE PHILANTHROPIC INTENTION OF THE INDONESIAN MUSLIM COMMUNITY
بواسطة: 2-s2.0-85196483914
منشور في: (2024)

Review of PPCPs remediation in Asia: the role of agricultural waste in adsorption-membrane hybrid technology
بواسطة: Ndia Ntone E.P.; Abu Samah R.; Abdul Wahab M.S.; Alsalhy Q.F.; Rahman S.A.
منشور في: (2025)

Review of PPCPs remediation in Asia: the role of agricultural waste in adsorption-membrane hybrid technology
بواسطة: 2-s2.0-85214383652
منشور في: (2025)

Optimization Consumption Power in Internet of Things Technology: A Systematic Review
بواسطة: Salleh N.Y.; Yusof M.K.; Mansor N.F.
منشور في: (2025)

Optimization Consumption Power in Internet of Things Technology: A Systematic Review
بواسطة: 2-s2.0-85217950798
منشور في: (2025)