MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...
| 发表在: | Journal of Business Logistics |
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| 主要作者: | |
| 格式: | 文件 |
| 语言: | English |
| 出版: |
Wiley-Blackwell
2007
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| 在线阅读: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c |
| id |
Rafiq M.; Jaafar H.S. |
|---|---|
| spelling |
Rafiq M.; Jaafar H.S. 2-s2.0-44849138004 MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS 2007 Journal of Business Logistics 28 2 10.1002/j.2158-1592.2007.tb00062.x https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third-party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in-house logistics service provider. The study is based on a cross sectional mail survey of the customers of third-party logistics service providers. 2007 Council of Supply Chain Management Professionals Wiley-Blackwell 7353766 English Article |
| author |
2-s2.0-44849138004 |
| spellingShingle |
2-s2.0-44849138004 MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| author_facet |
2-s2.0-44849138004 |
| author_sort |
2-s2.0-44849138004 |
| title |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| title_short |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| title_full |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| title_fullStr |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| title_full_unstemmed |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| title_sort |
MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS |
| publishDate |
2007 |
| container_title |
Journal of Business Logistics |
| container_volume |
28 |
| container_issue |
2 |
| doi_str_mv |
10.1002/j.2158-1592.2007.tb00062.x |
| url |
https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c |
| description |
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in the context of the third-party logistics industry in the UK. The 3PL setting was considered a logical progression for testing the instrument versus the original in-house logistics service provider. The study is based on a cross sectional mail survey of the customers of third-party logistics service providers. 2007 Council of Supply Chain Management Professionals |
| publisher |
Wiley-Blackwell |
| issn |
7353766 |
| language |
English |
| format |
Article |
| accesstype |
|
| record_format |
scopus |
| collection |
Scopus |
| _version_ |
1828987884487573504 |