| Summary: | Purpose: This paper attempts to evaluate the current collaborative model of disaster management initiated by the Indonesian Government at the regional level. The paper aims at providing recommendations for a more functional model of local communities' resilience by promoting the synergy of roles among the community, industry and local government. Design/methodology/approach: To achieve the study objective, the authors conducted the qualitative approach. The study used The Hyogo Framework to Action (HFA) 2000–2015 disaster management approach. The HFA approach contains substances of disaster management guidelines on social, economic and environmental aspects, as well as the strategies for implementing the guidelines. Findings: The study's findings have indicated that substandard institutions can hamper collaborative processes and lower the level of community resilience. A collaborative model can appropriately operate when the formal institution plays its role as the central coordinator and ensures that transparency, decision-making and representation are met. Furthermore, the community and formal educational institutions are essentials as the foundation of building community resilience. Practical implications: This study was limited to a case study in an Indonesian popular tourist destination. Hence, it could be extended by conducting comparative studies with other destinations in developing countries to explore their disaster management and the government involvement in each respective countries. Social implications: This study was limited to a case study in an Indonesian popular tourist destination. Hence, it could be extended by conducting comparative studies with other destinations in developing countries to explore their disaster management and government involvement in each respective country. Originality/value: In this paper, the authors propose a novel approach to improve the current disaster management model. The proposed approach focuses on designing an institutional model for tourism destinations' disaster management, where the stakeholders are less-functional in working collaboratively. The study findings suggest that educational institutions and disaster communities must take the mediator role in bridging knowledge transfer among the government, the community and the tourism industry. © 2021, Emerald Publishing Limited.
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