Classification of customer feedbacks using sentiment analysis towards mobile banking applications

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Classification of customer feedbacks using sentiment analysis towards mobile banking applications

Innovation and technology have subsequently transformed banking industry’s way of delivering products and services to their customer. Mobile banking is an effective way of performing transaction as it can be performed anywhere and anytime. The evolution of banking experience is important to fulfil c...

書誌詳細
出版年:	IAES International Journal of Artificial Intelligence
第一著者:	2-s2.0-85136259803
フォーマット:	論文
言語:	English
出版事項:	Institute of Advanced Engineering and Science 2022
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136259803&doi=10.11591%2fijai.v11.i4.pp1579-1587&partnerID=40&md5=3a70b03320a8943cf33162761481a0c1

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