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    PLAN-DO-CHECK-ACT CYCLE: A METHOD TO IMPROVE CUSTOMER SATISFACTION AT A MUNICIPAL COUNCIL IN MALAYSIA; [CICLO PLAN-DO-CHECK-ACT: UM MÉTODO PARA MELHORAR A SATISFAÇÃO DO CLIENTE EM UM CONSELHO MUNICIPAL NA MALÁSIA]; [CICLO PLANEAR-HACER-VERIFICAR-ACTUAR: UN MÉTODO PARA MEJORAR LA SATISFACCIÓN DEL CLIENTE EN UN CONCEJO MUNICIPAL EN MALASIA]
    “… COUNCIL, long delays in solving issues from the public and others. Hence, using appropriate tools…”
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