DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE

by Laidi W.; Putit L.; Jiao X.; Indriastuti H.
Published in International Journal of Business and Society (2024)

DETERMINING SMALL AND MEDIUM-SIZED ENTERPRISES' ADOPTION INTENTION OF SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT IN CHINA: THE MEDIATING EFFECT OF ATTITUDE

by Laidi, Wang; Putit, Lennora; Jiao, Xiaobo; Indriastuti, Herning
Published in INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY (2024)