MEASURING CUSTOMER SATISFACTION OF SERVICE QUALITY BY FUZZY EVALUATION APPROACH; [Mengukur Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Menggunakan Pendekatan Penilaian Kabur]

by Mohamed F.; Alias S.; Setapa M.; Kanafiah S.F.H.M.; Kamarulzaman L.
Published in Journal of Quality Measurement and Analysis (2022)