The Effect of Servant Leadership on Organizational Citizenship Behavior: Organizational Commitment as a Mediator; [Kesan Kepimpinan Kebaktian Terhadap Tingkah Laku Kewarganegaraan Organisasi: Komitmen Organisasi sebagai Pengantara]

• Published in: Jurnal Pengurusan
• Main Author: Ngah N.S.; Abdullah N.L.; Ramdan M.R.; Yazid Z.; Hasan N.A.
• Format: Article
• Language: Malay
• Published: Penerbit Universiti Kebangsaan Malaysia 2022
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85134743662&doi=10.17576%2fpengurusan-2022-64-03&partnerID=40&md5=e258170f06e882e890d504cfc2e4edc8

Organizational citizenship behavior is an important element in volunteer activities and this is acknowledged by many studies that explored factors that drive volunteer engagement. A review of the literature showed that organizational citizenship behavior is influenced by factors related to volunteer characteristics and organizational factors. This study was conducted to examine the relationship between servant leadership and organizational citizenship behavior (OCB) among volunteers. Based on the Environmental Psychology Model and leadership theory, this study proposes significant direct relationship between servant leadership and organizational citizenship behavior, as well as an indirect relationship through organizational commitment as a mediator. Multiple regression analysis was used to test the hypothesis based on the data from 361 volunteers who had been actively involved in voluntary activities for more than a year. The results of the study indicate a significant positive direct relationship between servant leadership and organizational citizenship behavior, as well as organizational commitment as a mediator. This study shows that leadership style plays an important role in influencing organizational citizenship behavior and this is in line with volunteer commitment. Therefore from the practical perspective, the management of a voluntary organization needs to instill servant leadership through appropriate trainings to increase volunteer's OCB. In conclusion, leadership in voluntary organization emphasizes different aspects of leadership in increasing commitment and OCB to achieve greater performance. © 2022 Penerbit Universiti Kebangsaan Malaysia. All rights reserved.