MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

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MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...

وصف كامل

التفاصيل البيبلوغرافية
الحاوية / القاعدة:	Journal of Business Logistics
المؤلف الرئيسي:	2-s2.0-44849138004
التنسيق:	مقال
اللغة:	English
منشور في:	Wiley-Blackwell 2007
الوصول للمادة أونلاين:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c

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