MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

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MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th...

書誌詳細
出版年:	Journal of Business Logistics
第一著者:	2-s2.0-44849138004
フォーマット:	論文
言語:	English
出版事項:	Wiley-Blackwell 2007
オンライン･アクセス:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-44849138004&doi=10.1002%2fj.2158-1592.2007.tb00062.x&partnerID=40&md5=9591ca9f7a78c7383ebe72c785af831c

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