Classification of customer feedbacks using sentiment analysis towards mobile banking applications

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Classification of customer feedbacks using sentiment analysis towards mobile banking applications

Innovation and technology have subsequently transformed banking industry’s way of delivering products and services to their customer. Mobile banking is an effective way of performing transaction as it can be performed anywhere and anytime. The evolution of banking experience is important to fulfil c...

書目詳細資料
發表在:	IAES International Journal of Artificial Intelligence
主要作者:	2-s2.0-85136259803
格式:	Article
語言:	English
出版:	Institute of Advanced Engineering and Science 2022
在線閱讀:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136259803&doi=10.11591%2fijai.v11.i4.pp1579-1587&partnerID=40&md5=3a70b03320a8943cf33162761481a0c1

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