Assessment of Service Quality in the Fast-Food Restaurant

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Assessment of Service Quality in the Fast-Food Restaurant

The purpose of this study is to enhance an understanding of service quality in fast-food restaurants by developing a conceptual framework and measurement scale. Based on an extensive literature review, qualitative and empirical research, a multi-dimensional and hierarchical model of service quality...

书目详细资料
发表在:	Journal of Foodservice Business Research
主要作者:	2-s2.0-84939599741
格式:	文件
语言:	English
出版:	Routledge 2015
在线阅读:	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84939599741&doi=10.1080%2f15378020.2015.1068673&partnerID=40&md5=1a97c2211576ccff887cd54fc303a9c1

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